SSH connection issues
Host, port, username, authentication, timeouts and host-key verification.
SUPPORT
Help when
you need it.
Start with the guide for common setup questions, or contact support with enough detail to understand the problem without sharing passwords or private keys.
COMMON TOPICS
Find the right starting point.
SSH keys
ED25519 / RSA key setup, fingerprints, passphrases and server authorization.
SFTP & files
Remote browsing, upload, download, rename, delete and permissions.
Sync & devices
Encrypted synchronization, device registration and revoked devices.
Terminal
Sessions, quick commands, themes, fonts, paste behavior and scrollback.
Account & plans
Sign-in questions, plan access and supported device limits.
BEFORE CONTACTING SUPPORT
Send useful details, not secrets.
IncludeApp version, Android/Windows version, server OS, exact error text and reproduction steps.
Do not includePasswords, private keys, recovery secrets, API tokens or confidential terminal output.
Connection issuesTell us whether password or key authentication is used and whether another SSH client can reach the server.